Customer Success Specialist

Evolve the world of work with us

Zapfloor is changing the way people interact with their offices. We’re one of the leading providers of workspace management platforms across Europe. Whether it’s about safely returning to the office, booking a meeting room, announcing a visitor, or renting out coworking spaces; we build technology to give people what they need, when they need it.

Zapfloor is committed to building a team with thriving team members. We welcome them, support them and launch them into new heights. We love to work with people that work hard, are eager to learn and develop themselves on a technical, professional, and personal level. Maybe that’s you?

You are a strategic partner for our customers. You anticipate the space operator’s challenges and help them explore and uncover new ways of doing things. With your organizational skills, you can achieve the right setup and onboarding of our customers. You will lead the end-to-end scoping, planning, implementation, and the launch of zapfloor within an organization.

The role is based at our Antwerp office but can also be done remotely. The success of the role lies in supporting space operators virtual and on-site in Belgium, as well as travel to customers abroad.

 

  • You have project management skills and can’t wait to share your insights with the team
  • You are confident with technology and are able to think outside of the box to find the right solutions for our customers
  • You are fluent in Dutch, English and can add some (or a lot of) French
  • You are driven by helping customers achieve their business goals through the use of our platform
  • You love shipping solutions with impact and want to tell us all about it
  • You take pride in working efficiently

 

  • Work in a fast-growing scale-up in the co-working and workspace management sector
  • Flexible hours and a combination of home and office work
  • A job where you constantly see the fruits of your labor
  • Be part of a motivated and fun team and many after-work events
  • Training and career opportunities
  • Attractive salary package with extra benefits (meal vouchers, expense allowance, laptop, internet allowance, mobile subscription, …)

What our team members think…

“I started working at zapfloor in January 2020 as a Growth Marketer. Back then, zapfloor consisted of a small team of 5. In the past two years, I’ve seen that number grow to 20. What I like about working at zapfloor are the flexibility and drive. Everyone is so passionate about their jobs I feel like experts surround me. The team is welcoming and unique, making you learn from each other on a professional and personal level. So, are you ready to join a driven, young, professional team that loves to throw the occasional after-work? I’d say, come join us.”
Caitlin growth marketer
Caitlin Vandewalle - Growth Marketer

The zapfloor team

What you need to know about zapfloor’s team


A positive mindset

Our team shares an upbeat and positive attitude where every idea is welcome.

We are generous

We empower each other to improve and see opportunities to grow and learn.

Our team has big ideas

The opportunities are in front of us, they’re massive and will require big & bold thinking.

Want to join?

Don’t spend time writing a motivation letter, just send us a mail with a work achievement that you’re proud of and we’ll plan a call. You can reach us at [email protected]